1. How do I renew my Maid Working Permit online through MYEG?

• A MYEG account must be created before you can perform the Maid Working Permit Renewal with MYEG.
• For existing MYEG users, please click here to login.
• For new MYEG user account registration, please click here.
• Click 'Jabatan Imigresen Malaysia' button.
• Select 'Maid Permit Renewal'.
• Fill in all the necessary details on the form.
• The system will display the summary of the employer's and maid's details.
• Choose collection method: delivery or self collection.
• Fill in all necessary details on the delivery form.
• The system will display the payment information.
• Choose your preferred mode of online payment (Credit Card / eBanking).
• For all successful transactions and payments, your permits will be delivered to your premises
• Upon delivery of permits, employer to provide their MyKad for biometric thumbprint verification.

2. How do I make payment?

We accept payment through e-Banking and Credit Card.

• E-banking available from 8 banks: Ambank, RHB, CIMB, Bank Islam, Maybank, Hong Leong Bank, Public Bank, UOB Bank.
• Only Malaysia-issued Credit Card (Visa & Mastercard) accepted
• American Express is not accepted, including cards issued by Maybank.

3. What are the charges for renewal of Maid Working Permit?

All renewal charges are the same as required by Immigration Malaysia.

4. How do I know if my payment is successful?

A receipt will be issued.

5. What is the rate to renew Maid Working Permit?

Table 2 – Rate for Second Maid Onwards.

6. I have 2 maids, what is the amount to pay?

• For the first maid – Refer to table 1
• For the second maid – Refer to table 2
• For the third maid onwards – Refer to table 2

7. When will I receive my Maid Working Permit once renewal is submitted?

You will receive the permits within 4 working days for all successful renewals provided that the records are found in the database and upon reception of approval from Immigration Dept.

In cases where we are not able to verify the data, a delay is to be expected as the records will be forwarded to Immigration to be re-verified.

8.   Who will deliver my Maid Working Permit renewal sticker?

All deliveries will be done by our own Logistic and Customer Service Officers. Please ensure the foreign worker passport is available during the delivery for us to stick the renewed permits on the respective passports. You will also be required to produce your MyKad to confirm acknowledgement of the permits.

9.   My Maid Working Permit renewal transaction was unsuccessful. Why is that so?

There are many reasons for unsuccessful permit renewals but the common problems are:

• Permit expiry date is more than 3 months from renewal application date.
• Permit has already expired.
• Balance of the passport validity is less than 1 year.
• Passport has expired.
• FOMEMA Medical Check Up failed, not updated yet or record under old passport.
• Maid or employer is blacklisted or under suspect list.

10.   When can I start my Maid Working Permit renewal process?

It is advisable to renew your Maid Working Permit 3 months before expiry to avoid any unforeseen circumstances.

11.   Can I still renew with MYEG if my Maid Working Permit has expired?

You will not be able to renew an expired permit online. You will have to proceed to Immigration Department of Malaysia for a Special Pass (SP). Once you have obtained the SP, you may continue the renewal with MYEG.

12.   Can I get a refund if I decide not to renew my Maid Working Permit after I have made payment?

We will entertain refunds for Maid Working Permit that has not been printed after approval.

13.   Do I need to send my maid(s) for FOMEMA inspection before renewal of the permit?

Yes, please send your maid(s) for FOMEMA inspection before renewal of the permit.

14.   How long is the maid's medical status valid for?

The medical status is only valid for a duration of 6 months at the Immigration Department from the date of medical examination.

15.   I have made renewals for my maid's permit for the past 3 years, do I have to go through FOMEMA for the next medical check-up?

Yes, it is compulsory for maids to undergo FOMEMA medical examination for the required year and subsequent alternate years as long as they are working in Malaysia.

Please refer to table below.

Table 3 – Additional FOMEMA Medical Examination

16.   I have moved to a new location. How can I change/update my address?

You will need to go to the Immigration office to change/update your new address.

1. What kind of JPN Services can be done at MYEG's website?
The services offered on this website are:
I. Normal replacement
Request for normal replacement can be made to upgrade MyKad chip from 32K/64K to 80K. This chip upgrade is to support all applications available.
II. Damaged card/chip replacement
Request for replacement can be made if the card is physically damaged or the chip is unreadable during the verification process by the agency throughout any transactions.
III. Loss of MyKad replacement
Replacement for loss of MyKad: The replacement will be charged according to the number of loss. Please refer to the question below for payment charges information.

2. What are the charges involved for the application?
Please refer to the table below:

NOTE :
An e-Services fee of RM2.00 is included for all of the services above.
A penalty fee of RM20.00 will be charged for users who do not collect their MyKad within the first 24 months.

3. Do I have to make / have a police report before applying for replacement of the new MyKad online due to loss?
If you choose to apply your new MyKad through MYEG Services, you do not need to make any police report.

4. Who can use this replacement service?

• The services are offered to all Malaysian citizens who already owned their MyKad.
• The services are not applicable for non-citizens, citizens without a MyKad (old IC holder), loss of MyKad more than one time, and MyKad replacement due to Rule 18 (citizens who did not change their MyKad after 18 years of age).

• Go to Login & Registration section at www.myeg.com.my.
• Select Individual Registration.
• Fill in the required details and click Submit.
• Once your user account is successfully created, you will be forwarded to the main page.
• Login to your account with your username and password.
• Navigate the top menu by clicking e-Services > JPN.
• You have reached the front page of JPN Services.
• Follow the corresponding instructions to make your request.
• When the transaction is successful, please print your receipt.

• No, there will be no new information inserted in your new MyKad.
• All information which is already at JPN will be stored in this new MyKad.

7. How do I make payment for this service?
Payment can be made either through credit card or online banking only.

8. Do I get a receipt for the transaction I make through MYEG Services?

• For every successful transaction, you will be issued with MYEG's JPN receipt.
• Please print this receipt before you make your collection.

9. Can I use MYEG's JPN Receipt as my Temporary Identity Document?
Receipt generated by this Online Services shall not replace the temporary identity document. You are advised to proceed to the nearest JPN counter to obtain a Temporary Identity Document (KPPK09). There is no payment involved for first time issuance of KPPK09.

10. Can I get my MyKad delivered to me?

• No, MYEG Services does not deliver your MyKad.
• You may check your application status on JPN's website to clarify the status of your application.
• Once the new MyKad is ready, you have to personally proceed to the counter as chosen during the application to collect and verify your    thumbprint.
• You need to bring your MYEG's JPN receipt together with your old MyKad or Temporary Identity Document (KPPK09) during collection.

11. Can I ask someone else to collect my new MyKad on my behalf?

• No, you need to be present during the collection of MyKad at the JPN counter.
• This is required as JPN will verify your thumbprint upon collection of the MyKad.
• Please surrender your old MyKad upon collection or Temporary Identity Document (KPPK09). Failure to return your old MyKad will be charged as loss of card.

12. What do I do if there is a mismatched thumbprint during my collection?
Your application will be terminated and you are advised to re-apply for MyKad at the JPN counter in the event that your thumbprint verification failed during collection. Payment will be waived if the same payment is charged.

13. How long does it take for the application to be processed?

• For collection chosen at JPN Putrajaya office, your card will be ready within a 24-hour working day. Example: If you apply on Friday, your card will be ready on Saturday (Note: JPN HQ and State offices operate 7 days a week, except on public holidays).
• For collection chosen at any JPN offices in Peninsular Malaysia (except Putrajaya), your card will be ready for collection in 10 working days.
• For collection chosen at any JPN offices in East Malaysia, your card will be ready for collection in 30 working days.

15. Is the JPN Service available for 24 hours a day at MYEG's website?
No, JPN services at MYEG's website are only available as follows:
Monday to Friday : 8am – 11pm
Saturday : 8am – 7pm
Sunday : 8am – 9pm

1) Why do I need to open a personal account to use the service when I already have a company account to do so?
Currently, the Financial Process Exchange (FPX) model used for the online top-up can only accept payment from personal accounts. However, we are upgrading the system to accept payment from corporate accounts as well.

2) Who should I appoint to be in charge of my account?
The nomination of person in charge should be at your discretion. However, we do suggest proper controls are put in place to monitor this account. Reports should be printed daily. The balance in your account should be maintained to ensure that there are sufficient funds for the next transaction.

3) If the person in charge has left the company, how can I continue to use the service?
We suggest that the account be opened under the following persons:

• Sole proprietorship – Owner
• Partnership – Partner
• Sdn Bhd – Director

As such, any staff turnover will not affect the operations of this service. Nevertheless, the password must be changed periodically and immediately following the resignation of the person in charge.

4) My company's office is based overseas. It is quite difficult to get approval to register a new personal account. How can I use this service?
You can get the person in charge at your local corporate office to top-up the account and submit a reimbursement claim.

5) What are the additional charges incurred if I intend to proceed with this new service?
There are no additional charges involved.

6) Is the transfer via FPX secured?
Yes, it is safe and secure. The transfer via FPX uses authentication and certification to ensure transaction is secured. Supported by the local financial institutions, FPX is operated by FPX Payment Gateway Sdn Bhd, a subsidiary company of Malaysian Electronic Payment System (1997) Sdn Bhd (MEPS).

7) Do I need to open a personal account with the same bank or a different bank?
You can open an account with any of the following banks on the panel for FPX:

• Malayan Banking Berhad (Maybank)
• CIMB Bank Berhad
• Hong Leong Bank Berhad
• Bank Islam Malaysia Berhad
• Public Bank Berhad

8) What are the terms of payment (i.e. end of each month or daily upon one search, one payment basis?)
It is similar to the current system i.e. as long as there is sufficient credit in the prepaid account, you can utilise it for the transactions. Once the credit finishes, you are required to top-up via online using an individual account to pay via FPX.

9) I have activated my personal account. Do I need to fill another form to inform MYEG which company I represent or will MYEG recognize my name and the Company with whom I am attached to via my personal details?
No other form is required. When you use the online top-up system, your payment will be automatically recognized and updated into the prepaid account. However you need your user ID and your prepaid account number to proceed with the online top-up.

10) What is the best way to transfer payment to your company using this online service? (i.e. one lump sum amount or follow the billing charges)
You can choose to top-up based on lump sum or you can top-up based on the billing charges. With this new system, the top-up (either the timing or the amount) is at the convenience of the customer.

11) How long does the process take in order to view my new balance?
Upon successful payment, the online top-up is immediate. You can then proceed with your online transactions.

12) How will I know that the money has been successfully transferred?
You can check from the online banking platform to ensure that the payment has been successfully debited. You can then check the transaction report to ensure the amount paid was successfully topped up. Receipts will also be issued from FPX and MYEG.

13) Will there be any billing or a receipt regarding the search fees that has been transacted?
For every transaction, there will be a receipt which you can print for your record. You can also print the detailed transaction report which shows the history of transaction and top-up for your account. This report can be viewed at the start of the insolvency page.

14) Is there any transaction history for this top-up service? I cannot trace it on MYEG's website.
You can view the transaction history from the transaction report available to you. This report can only be viewed once you have logged into MYEG's website.

15) How about the balance remaining in my previous account? Can it still be used?
All information of your online prepaid account will remain the same. You can log in and use your account as normal. We are only changing the top-up procedure. With this new system, you can top-up your prepaid account at your convenience and you do not need to fax any document/bank-in slip to us.

16) I am unable to search the top-up process on the webpage. Where can I add on the top-up?
The top-up link will be available on the main page under "Top-Up Prepaid Account". This link is available from 1st January 2010.

17) What is Service Fee?
A service fee is charged to inactive prepaid account with no transactional activities for the last 12 months.

18) How much is the Service Fee cost?
A fee of RM10.00 per month will be deducted from inactive prepaid account until it has a zero-sum amount. The inactive prepaid account will be deactivated once there is no balance in the account.

19) How to re-activate inactive prepaid account?
Please bank in the amount required and fax/email the bank-in slip to us. We will re-activate the account within 24 hours from receipt of the bank-in slip.

1. Who can do the online Competent Driving License (CDL) renewal?
All citizen (MyKAD holders), permanent resident (PTM holders), temporary resident (MyKAS holders), police and army are entitled to do the online renewal. All foreign citizens are not allowed to do this online renewal.

2. When is the effective date of my renewed license once I renew the license online?
Your renewed license will be effective according to the expiry date as stated on the existing license. You may also check your expiry date by following this link and entering your IC number:

https://www.jpj.gov.my/en/web/main-site/semakan-tarikh-luput-lesen-memandu

3. What Vehicles Classes do you offer for License Renewal?
Currently we process Class D (for cars) and Class B (for motorcycles). We also provide license renewal for all classes of vehicles which have been authorised by JPJ.

4. Currently I own a Probation Driving License. Can I renew my driving license at MYEG?
For PDL holders, the license must be referred back to JPJ. MYEG only caters for the renewal of Driving License (CDL).

5. Can I apply for an International License with MYEG Services?
An International License can only be renewed with JPJ. Please visit the nearest JPJ office for this renewal process.

6. Can I renew the CDL on behalf of other people?
You couldn’t make the renewal for other people as the information is gathered from your user profile. As such, the renewal is only for yourself.

7. How can I obtain the renewal slip?
There are 3 methods in obtaining the renewal slip:

1. Delivery to your address
2. Collection at our HQ counters (after 24 hours of a working day)

8. What is the time frame within which I can receive my renewal slip if I choose the Delivery method?
The renewal slip will be delivered to your address within 5 working days.

9. How do I make payment for the Online License Renewal?
There are 3 ways to make payment:

1. Credit Card
2. FPX (Direct deduction from your bank account)
3. E-Cash accounts (Driving Institutes only).

10. What is the permitted period to renew the license with MYEG Services?
The maximum renewal period to renew your license is 5 years. A licensee does not have to wait until their date of birth. License renewal may be applied before or on the driver's license expiry date.
For example, if you still have a 2-year valid license, you may still do a renewal for 3 more years.

11. How much do I need to pay to renew my driving license?

For every renewal, a fee of RM2.00 shall be levied for e-Services charge and an additional charge will be levied to those who prefer to have the license delivered.

Depending on the location, the rates are as follows:

• Klang Valley : RM 6.00
• Peninsular Malaysia : RM 8.00
• Sabah & Sarawak : RM 10.00

12. Do I have to submit my photographs to renew the license online? Your photograph will be extracted from JPJ’s records. The CDL produced will be the same as you obtained from the Post Office or JPJ.

13. Why are there so many restrictions to do the online renewal?
There will be some problems faced by users in obtaining their new CDL online to comply the standard regulations as set by JPJ.

• The picture requires a white backdrop
• The picture on display is a clear picture
• If your picture has a backdrop other than white, for example blue, please visit the nearest JPJ counter
• Any error on the CDL can’t be replaced or amended, the owner needs to make a copy with a fee of RM20 at the nearest JPJ counter
• MYEG will not be responsible if there is a problem with the picture printed on the CDL; the applicant is fully responsible.

14. For the last 4 years, I haven't renewed my license and I intend to renew it with MyEG. Am I able to do so?
If you have not renewed your license for more than 2 years, you need to re-apply your license at JPJ. Click this link to go to JPJ’s eRayuan Lesen: https://www.jpj.gov.my/en/web/main-site/semakan-rayuan-lesen-memandu-tamat-tempoh

15. What is meant by expiry date of CDL according to date of birth?
The new effective expiry date of the driving license will be adjusted in accordance to applicant's next date of birth.

16. What is the rationale for initiating the date of birth of the license holder upon the expiry of CDL?
The rationales of this initiative are:

1. To facilitate the licensee in remembering their driver's license renewal date.
2. To reduce inactive license holders and appeals for driving license renewal that has expired for more than 3 years.
3. As an alternative to the alert notifications system implemented by JPJ.

17. Will there be any implications for the CDL holders who are late renewing their license?

• The driver's license expiry date will always be adjusted automatically with the date of birth.
• If the CDL holder forgets or delays to renew their driving license after the first adjustment, the renewal fee charges will be based on the normal rate of renewal schedule (i.e. 2, 3, 4 and 5 years).
• These rates are applied to re-align the renewal period by date of birth and to ensure effective period of renewed CDL license is not less than one year as determined under subsection 27 (5) of the Road Transport Act 1987.

18. Are the CDL holders born on February 29 in a leap year are also affected by the adjustment?

• For CDL holders whose date of birth is on Feb. 29, the effective date of their CDL license can be on February 28 or on 1 March.
• If they choose not to use this date (Feb 28 & 1 March), they must renew their CDL on the 29th for a period of four years, i.e. Renewal to the next leap year.

1. What are the benefits that I will receive if I am to check my summons through MYEG Services?
The advantage of checking your summons online is as long as you have internet access, you may log on to MYEG's website at your convenience. This service is hassle-free, time-saving, cost-effective and accessible at any time.

2. Do I need to register myself before I make this online payment?
Yes, you need to register with the website if you are a first-time user:

• Go to Login & Registration section at www.myeg.com.my.
• Select Individual Registration if you are checking your summons; or Company Registration if you are representing your company.
• Fill in the required details and click Submit.
• Once your user account is successfully created, you will be forwarded back to the main page.
• Login with your username and password.
• Select PDRM Enquiry & Payment.
• You have reached the front page for PDRM Services.

You may also want to register yourself to our free PDRM Alert service which will alert you if you have any summons in the future.

3. How do I pay my summons online?
You can pay summons through credit card or online banking (direct deduction from your bank account). Do ensure that you have a valid credit card or a valid online banking account to proceed with the online payment. Once the transaction is successful, you will be presented with the payment receipt.

4. When will the summons be cleared once I make the payment online?
The online summons payment will be processed within 48 hours from the time the payment is received.

5. Are there any charges involved to view my summons online?
No there are no charges. This service is free of charge. However, during the payment of summonses, a fee of RM2.00 for e-Services is charged for each paid summons.

6. From which source does this summons information originate from?
All summons information on this website is directly channelled from PDRM's server and updated by Polis Diraja Malaysia.

7. Is the information obtained accurate and up-to-date?
The summons information available on our website is updated daily by PDRM.

8. What if I cannot print the PDRM receipt from your website?
Please contact MYEG's helpdesk during office hours on 03-7801 8888 or e-mail help@myeg.com.my. You may also email us your IC number, the Merchant ID number and your contact number to check your payment status and request for a receipt.

9. Can I check the PDRM summons on behalf of another person?
Yes, you can. You may enter their valid NRIC or car registration number to view their summons status.

10. What does it mean if the summons status appears as 'Warrant expiry date'?
If this message appears, the summons warrant has expired. You need to make the summons payment at the nearest PDRM counter or contact 03-2262 6468 for more information (PDRM General Line).

11. What if the online payment was not successful?
You can contact MYEG's helpdesk during office hours on 03-7801 8888 or email at help@myeg.com.my. Please indicate the IC number, the Merchant ID number and your contact number to check your payment status and we will provide you with a receipt.

12. How does the PDRM Summons Notifications Alert function?
Normally, you may not receive any notice that you have been issued a summons until after a one month grace period. Through this free service, we will inform you of any summons that you may have via email.

13. How do I enrol for the PDRM Notification Summons Alert service?
Please click the PDRM Summons Alert link located at the Quick Shortcuts section of the website. Fill in your personal and contact details. Once the registration is successful, we will notify you via email if you have new summonses according to the details given.

1. What is ADPURS? 
ADPURS is an abbreviation of the 'Accident Document Purchasing System', a system developed to enable members of the public obtain road accident case documents online without having to make a trip to the same traffic police station for the second time.

2. What is offered through the PDRM Accident Document Purchase System online?
For starters, the PDRM road accident reports can be obtained online if the accident occurred within the areas comprising three (3) states, namely Federal Territory of Kuala Lumpur, Selangor and Negeri Sembilan for accident cases involving minor injuries and injuries (investigated under the Rules) only. Coverage will be extended in phases to other states in the future.

3. What are the benefits if I purchase a road accident case document through MYEG Services?
With internet access, you can obtain the road accident case document at your convenience without having to disrupt your other tasks. You will no longer need to make a second trip to the police station to obtain the road accident case document. This service can save you time, cost, and is available at any time.

4. Do I need to register before I make my payment online?
Yes, you need to register on MYEG’s website if you are using our service for the first time:

• Visit www.myeg.com.my and head to the Login & Registration section.
• Complete the required details and click [Submit].
• Once your account is successfully registered, you will return to the homepage.
• Sign in with your user ID and password.
• Select PDRM and click ADPURS - Accident Document Purchasing System.
• You will reach the main page for the purchase of a road accident case document.

5. How do I obtain this accident case document?
You will need to enter the MyKad number and vehicle number (Malaysian citizen), or passport number and vehicle number (non-Malaysian citizens) in the field found on the MYEG website to obtain a road accident document. The list of road accident case documents prepared by the Investigating Officer of PDRM will be generated after payment has been made successfully. Road accident case documents will also be sent to the customer's email in pdf format.

Please keep the printed document as a reference. MYEG will not be responsible for the content or modification of the document.

6. Can I purchase the road accident case documents on behalf of another person?
Yes, you can. You will only need a valid MyKad /passport number along with a vehicle number to purchase the road accident case document on behalf of another person.

7. When will I get my road accident case document from MYEG’s website?
Online PDRM road accident case documents can be obtained from MYEG’s website within 14 days of the date of the accident.

8. From which sources are the documents for road accident cases obtained from?
All information on our website is obtained directly from the PDRM database which is updated by the Royal Malaysia Police.

9. Is the information obtained accurate and up-to-date?
The information contained in our website is updated daily by PDRM.

10. What will I get through the MYEG Accident Document Purchasing System?
The contents of the online Accident Document Purchasing System include:

• A copy of report - RM4.00 (more than 100 words) / RM2.00 (less than 100 words)
• Police sketch plan - RM4.00
• Photo - RM3.00 (piece)
• Case decision – free

11. What if the online payment made was not successful?
You can make payment online using a credit card or online banking (direct deduction via bank account). Please ensure that you have a valid credit card and online banking account for making payments. After your transaction is successful, the payment receipt will be displayed. A service charge of RM2.00 and GST will be charged for this service.

You can email to help@myeg.com.my or contact our customer service officer at 03-7801 8888 during office hours to lodge a complaint. Please include the MyKad number / passport number, Merchant ID and phone number for us to review your payment status.

12. If there are any issues during the transaction, how long will it take for MYEG to resolve the matter?
If there are any issues during the transaction, you may inform MYEG within seven (7) days of the transaction date. Please email the issues faced to help@myeg.com.my or contact our customer service officer at 03-7801 8888.

13. Can the Road Accident Case Documents provided by MYEG be used by any party for reference?
These documents can only be used for making insurance claims. The insurance Investigating Officer will contact the relevant traffic police station if they wish to obtain further information before submitting a report to the insurance company to process the claim.

For your information, this document is not valid for use as court reference.

14. Why is the total number of Road Accident Case Documents purchased incomplete and not as shown during the inquiry?

It is possible that the PDRM investigating officer is still in the process of completing the road accident case document and will upload the information into the system. In the event this occurs, you may contact MYEG’s customer service officer via email at help@myeg.com.my or call 03-7801 8888 during office hours.

15. What if the report is not available online after 14 days from the date of the incident?

Please refer to the PDRM traffic branch where you lodged the road accident report.

16. Can I purchase the Road Accident Case Document separately?
No. You will need to purchase all the road accident case documents together.

1. How do I check and pay for JPJ Summons?

• Visit www.myeg.com.my to start the process.
• Please register with the website if you are a first time user.
• Login with your username and password.
• Click Jabatan Pengangkutan Jalan > Check & Pay RTD Summons.
• Fill in the appropriate details to check and pay your summons online.

2. Will I be charged for viewing my summonses online?
No, there are no charges incurred for viewing summonses.

3. What does Identification (ID) Number mean?
ID No. refers to any one of the following:

• National Registration Identification Card (NRIC) - if you are a Malaysian Citizen or a Permanent Resident.
• Passport Number - if you are a non-Malaysian Resident.
• Company Registration Number - if the vehicle is registered under a company.

4. Previously when I logged in, I saw there were some summonses on the website, but when I logged in today, these summonses are no longer there. I did not have the opportunity to make any payment. Why were the summonses removed?
The summonses from JPJ will be on our website for 2 weeks only from the date of the offence. If the summonses are not paid within this 2-week period, JPJ will take down the summonses and you will need to go to JPJ counters to pay your summonses.

For more information, please call JPJ Hotline (1JPJCC) on 03-8315 9200.

5. How can I make payment online for the summons?
You can make payment through credit card or online banking (direct deduction from your bank account) transactions.

6. From which source does this summons information originate from?
All summons information on this website is directly channelled from the database of Jabatan Pengangkutan Jalan Malaysia.

7. Can I check the JPJ summons on behalf of others?
Yes, you can. You will need the NRIC to check their status.

8. I am a foreigner; I have summonses when I was in Malaysia. How can I check my JPJ summonses online?
You can check your summonses by providing your passport number and choose "Non Malaysian Resident" on the category option.

9. What is meant by Kejara Information?
Kejara information is a Demerit Point Award System for traffic offenses listed under the Motor Vehicles (Demerit Points) Rules 1997. The Kejara Points are given to the motorists who have been found guilty of traffic offenses given through compounds from JPJ, PDRM or Magistrate Courts.

10. How does the Kejara Point System work?
Kejara System offenders' records will be created through summonses related to the offenses, and demerit points will be calculated based on these offenses.

For Competent Driving License holders who have been suspended, the offender cannot drive or obtain other licenses whether Learner Driving License or other types of licenses to drive or ride a vehicle from any type of vehicle class during this suspension period.

1. How do I renew my insurance and road tax with MYEG?
Easy! Just call 03 7801 8888 and we will assist you. You only need to tell us:

• Vehicle registration number and IC
• Type of vehicle
• CC - Engine capacity
• Year of manufacture
• Sum insured
• Windscreen (Optional)

We will then send you an email with the amount due for insurance and road tax. If satisfied, just click the "Proceed to Pay" button and we will deliver your road tax within the next working day.

The service is also available on MYEG's main page portal. This service requires you to register or sign in on the website.

2. How will you obtain details of my vehicle and insurance if insufficient information is provided during my transaction?
We will verify all information with JPJ.If the details are incomplete, we will call you back to get the missing details and complete the transaction.

3. Do I need to print my Registration Card?
With MYEG, you are no longer required to have the RC printed. If needed (perhaps because of claims), you can call us at 03 7801 8888, and we will assist you to get it printed. Otherwise, you may just continue to renew online again the following year.

4. Who can use this service?
Anyone who has a Malaysian-registered vehicle with JPJ is eligible to use this service.

5. What are the benefits of renewing my road tax at MYEG?

• The advantage of having online road tax renewal is as long as you have access to the internet, you may log on to MYEG's website and complete your renewal comfortably at home or at the office. This service is hassle-free, time-saving, cost-effective and accessible at any time. You can also choose to have the road tax delivered to you.
• Furthermore, you are not required to use your Registration Card to complete the renewal process.

6. Is it safe to renew my road tax online?
Yes, it is safe and secure. The online road tax renewal through MYEG's website has been audited, verified and approved by Jabatan Pengangkutan Jalan and the Malaysian Government. The Government has given the mandate to MYEG Services to provide the online renewal services.

1. What is 1MID? 
1MID is short for 1 Malaysia Identification. It is an initiative towards conducting transactions online with the assurance of identity authentication and the users' data security which requires the user to make MyKad and thumbprint verification during registration. 1MID is also a registration process to obtain the username and password which will be used in any government service transactions made possible including the online Voluntary Ownership Transfer (STMSR).

2. How do I register for 1MID?
The user needs to be physically present at one of the following locations during the registration process:

• MY E.G. Services Berhad Head Office, MyEG Tower, Empire City
• By appointment – our Customer Service Officer will visit the user

3. How do I set an appointment for 1MID registration?
You can set an appointment by visiting 1MID or emailing us your name and contact number at help@myeg.com.my.

4. Will there be any charges for the appointment in applying the 1MID registration?
The appointment for 1MID registration service is free of charge.

5. Who is eligible to register as a 1MID user?
The 1MID user registration is open to citizens of Malaysia who own a MyKad / MyPolis / MyTentera and also 1MID registration for companies.

6. Are there any documents required for the 1MID registration?
There are 2 types of 1MID registration, which are

a) Individual Registration

• The applicant owns a MyKad and has to do thumbprint verification during the registration process.
• The applicant needs to be physically present at 1MID's kiosk from MYEG.

b) Company

Documents required are:

• Company's registration form (SSM – Form D, 9, 13, 24, 44, 49 & MNA)
• Board Of Resolution
• Company's Authorisation Letter (in appointing a representative)
• Copy of MyKad - company's representative and company's owner/board of director
• The company's representative has to do the thumbprint and MyKad verifications
• The applicant needs to be physically present at 1MID's kiosk from MYEG

7. Will there be any officers involved during this registration process?
Should you require any assistance during the 1MID registration process, our officers can assist you to complete the registration. All you need to do is to make an appointment through MYEG's website.

8. Can the registration process be completed if MyKad fails to be read (faulty chip)?
The registration could not be completed because the MyKad and thumbprint verifications are required during the registration process.

9. Can I proceed with the registration if I do not own any email address?
An email address is required for 1MID registration. Once the registration process is completed, a notification for the account activation will be sent to the user's email address and the user is required to activate the 1MID account.

10. What if I have forgotten the username and password?
If you have somehow forgotten both username and password, you may refer to MYEG by sending an email to help@myeg.com.my. We will advise the recovery steps to regain your information through the email you have registered during the registration process.

11. Will I be able to access all government services online using 1MID?
The user will be able to access all government-related services using 1MID as provided by MYEG Services.

1. What is Sistem Tukar Milik Sementara?

STMS is a platform where vehicle owners can conduct an ownership transfer by doing an online transaction without visiting JPJ offices. This process enables registered owners to transfer the ownership to used car dealers temporarily for a limited time.

2. What are the advantages of this service as compared to the current method of ownership transfer?
The purpose of this service is to protect and to avoid the vehicle owner from being charged for traffic offences which may occur after the vehicle is sold to the used car dealer. Hence, all future vehicles' liabilities will be under the used car dealers' responsibilities including any traffic offences within the temporary ownership period.

3. Where can STMS be conducted?
STMS can only be conducted at the used car dealers' premises registered with MYEG Services.

4. What are the conditions for the vehicle owners to use STMS?

• This facility is limited to private cars only
• The vehicle owner and the vehicle have no summonses and are free of blacklisted summonses
• Owner has completed their bank loans
• Owner is to be present at MYEG Services' appointed used car dealer's premises while the STMS process is conducted

5. What kind of owner categories is qualified to use this service?

• Malaysian Citizen/Police/Army
• Foreign citizen
• Company (Sole proprietary/partnership/private limited/limited) for private usage

6. How long is the temporary ownership given to the used car dealer?
The temporary ownership transfer lasts for 6 months. The ownership transfer for permanent ownership to the used car dealer will take effect if the vehicle is not sold to a new buyer within the allocated temporary ownership transfer period.

7. Does the vehicle owner have to go to Puspakom for inspection before applying for the change of ownership?
The vehicle owner does not have to go to Puspakom before the temporary change of ownership.

8. What will happen once STMS is completed?

• The vehicle's road tax will be automatically cancelled.
• The vehicle's insurance coverage will be cancelled.
• The new owner of the vehicle is the used car dealer.
• The previous owner can apply for refund of the balance of road tax value at JPJ counters.
• Transaction receipt will be printed as proof of Temporary Change of Ownership and a portion of the receipt will be given to the previous owner as reference.

9. How much is the fee imposed to the vehicle owner for the STMS process?
There is no charge imposed to the vehicle owner for the process.

10. What are the supporting documents required by the owner for the change of ownership?

• MyKad / MyPolis / MyTentera.
• Vehicle Registration Certificate (JPJK2)
• Used car dealer will verify the MyKad / MyPolis / MyTentera and fingerprint scan
• Supporting documents and fingerprints will be checked by the used car dealer

• Original Passport
• Vehicle Registration Certificate (JPJK2)
• Used car dealer will conduct a fingerprint scan
• Passports will be checked, scanned and uploaded into the system
• If the passport serial numbers are found different as printed on JPJK2, vehicle owner needs to make amendments to the details at the JPJ counter first before proceeding.

• The original Vehicle Registration Certificate (JPJK2)
• Original and photocopy of MyKad of vendor / representative
• Letter of the sales agreement from all members of the business partners
• Copy of business registration documents Sole Proprietorship / Partnership
• Form D (Certificate of Business Registration SSM) or
• Business License by the relevant Local Authority (Sabah and Sarawak)
• Letter of consent as a representative of the company

• The original Vehicle Registration Certificate (JPJK2)
• Original and photocopy of MyKad of vendor / representative
• Copy of Form 9 (Certificate of Incorporation) or Form 13 (Certificate of Change)
• Copy of the Minutes of Meeting or the Board of Directors resolution to sell the vehicle
• Letter of the sale agreement from all members of the Board of Directors
• Letter of consent authorising the officer appointed for the business of STMS for any vehicle

1. What kind of JPJ services can be done during the STMS period?
There will be no JPJ service transactions allowed during the period of STMS in effect.

2. Can a used car dealer change the temporary ownership to another used car dealer within the period of temporary ownership?
The dealer can change the ownership to another dealer within the custodian period and it remains effective to the 6 months period which was imposed on the first dealer.

3. How can an interested used car dealer register as a qualified agent for the STMS programme?
Please contact MYEG Services at 03-7801 8888 or email help@myeg.com.my for further information.

4. How is the payment made for STMS?
The payment process is through a prepaid account which is provided by MYEG Services.

5. What is the charge for STMS?

The total fee charged is RM12.75 for every successful transaction.

As for motorcycles, the total fee charged is RM3.75.

1. What is Voluntary Ownership Transfer System or Sistem Tukar Milik Sukarela (STMSR)?
STMSR is a virtual platform where a vehicle owner can make an ownership transfer without visiting the JPJ Office. The process enables the registered owner to change the ownership to the buyer (new owner) through online transaction provided that both parties use the 1Malaysia ID access (1MID).

2. What is the advantage of using STMSR as compared to the current conventional ownership transfer?
This service offers the vehicle owner an alternative solution should they decide to make the vehicle transfer. The vehicle owner does not have to visit JPJ Office. Instead they can conduct the process at their convenience as long as they have an internet access.

3. How is STMSR conducted?
The vehicle owner can conduct the Voluntary Ownership Transfer anywhere and anytime, provided that there is an internet connection, and both the owner and the buyer have registered for 1MID.

4. What are the terms for the vehicle owner in using STMSR?

• Firstly, the owner (seller) and buyer have to be registered with 1MID access.
• At the moment, the service is limited to individual private cars and motorcycles only.
• The vehicle owner and the vehicle itself does not have any summonses or blacklisted summonses.
• Bank's hire purchase is cleared (except for motorcycles).
• PUSPAKOM's records have been updated.
• The vehicle is registered in Peninsular Malaysia only.

5. Will there be any officers involved during the transaction?
The transaction can be conducted by the seller or buyer themselves. However, if the buyer intends to update the Registration Card, our officers can assist to update the records accordingly.

6. Who is eligible to use STMSR?
Only Malaysian Citizen who own MyKad / MyPolis / MyTentera are eligible to use this service.

7. What type of vehicle category is permitted to use STMSR?
Vehicles categorized as "Private Individual Car" only (Motokar Persendirian Milikan Individu).
** Please refer to your registration card, under “Jenis Badan” as a guideline.

8. What if I have forgotten the answers for the MySIKAP Security Questions?
STMSR cannot be conducted online and has to be referred to the JPJ Office.

9. Is the vehicle involved in the ownership transfer required to go to PUSPAKOM?
The owner has to bring the vehicle to PUSPAKOM for the ownership vehicle inspection first before the Ownership Transfer can be conducted. As for motorcycles, PUSPAKOM inspection is not necessary for this transfer.

10. Do the seller and buyer need to be together while conducting the ownership transfer?
Both seller and buyer do not need to be at the same place while conducting the online transfer. However, it is up to the users’ convenience in deciding whether to conduct it separately or at the same time.

11. Do you refer to the vehicle’s ownership handover between the bank and the owner after the hire purchase agreement is completed as Vehicle Ownership Transfer?

No, the term Ownership Transfer for this service refers to the situation when you intend to sell your vehicle AFTER you have found a new owner.

12. What are the permitted types of Voluntary Ownership Transfer?

There are four types of Ownership Transfer offered :

• Company to Individual
• Individual to Individual
• Individual to Company
• Company to Company

13. The vehicle owner has passed away. How do I change the ownership to my name?
This application cannot be conducted online as the system requires the MyKad and the registered owner's thumbprint verifications. This situation must be referred to the nearest JPJ office.

Ownership transfer for deceased owners is not covered in the Permanent Ownership Transfer and this process requires additional supporting documents from JPJ.

14. If the seller has completed his portion of the transaction (seller's section) but the transaction cannot be completed within the agreed 7-day period as the buyer has passed away, is the ownership transfer considered successful?
The transaction which is not completed by the buyer within the 7-day period will be considered unsuccessful. Therefore, the seller has to wait until the 7-day period is lapsed to conduct a new STMSR process to another buyer.

15. What if the seller has successfully updated the ownership transfer information, but he passed away before the transaction was completed by the buyer?
The seller's information was updated at JPJ. The buyer is required to complete the transaction within 7 DAYS from the date the seller made the update.

16. Can the ownership transfer be conducted if I am still on a monthly instalment for my hire purchase?
The ownership transfer can only be conducted when the vehicle owner has completed the hire purchase agreement with the Bank.

17. How is the ownership transfer conducted if the seller and buyer are at two different locations?
The ownership transfer starts with the seller who must enter the vehicle’s details like:

• Vehicle’s Registration Number
• Chassis Number
• Engine Number

Then the seller has to complete the buyer’s details by entering his/her Identification number and phone number. Other particulars of the buyer’s information details will be encoded automatically through the 1MID system.
Once the transaction is completed by the seller, an email notification will be sent to the buyer to proceed with the transaction.
** NOTE: If the seller or the buyer has not registered as 1MID user, the ownership transfer cannot be conducted. Please proceed to register with 1MID first before proceeding.

18. What will happen if the buyer does not proceed with the transaction once he has received the email notification?
The application will be terminated automatically if there is no transaction response from the buyer within SEVEN (7) days from the email notification sent to the buyer.

19. Who will make the payment?
Once the buyer receives the email notification, the buyer may continue with the transaction and make the payment.

20. How much is the payment for the Ownership Transfer?
Online Permanent Vehicle Ownership Transfer Charges:

21. How is payment for online Voluntary Ownership Transfer made?

• Credit Card (MasterCard / Visa)
• Online Banking

22. What will happen once the online Ownership Transfer is successful?

• The current vehicle's road tax will be cancelled automatically on JPJ's records (the road tax sticker is no longer valid although it still displays a date which is still not expired).
• Insurance coverage for the vehicle is cancelled.
• The original owner's name will be updated through the system to the new owner (the Buyer).
• The previous owner may apply for a refund on the balance amount for the road tax at the JPJ Office (subject to the road tax validity length).
• The transaction receipt will be printed as proof of transaction for Permanent Ownership Transfer and as reference.
• An email notification will be sent to the original owner (Seller) once the Ownership Transfer is completed.

23. What is the next step for the Buyer as soon as STMSR is completed?
The new owner must apply for a new road tax and insurance as the previous vehicle records have been cancelled.
Both insurance and road tax renewals can be made on MYEG's website, or you may call us for assistance at 03-7801 8888.

24. How do I know if the transaction status is successful?
Once the payment transaction is completed by the buyer, a receipt will be generated and can be printed as a reference by the buyer. This also indicates the transaction has been updated successfully on JPJ's system.

Buyer/Seller may also check the ownership transfer status by contacting JPJ branches directly. Contact numbers for JPJ branches are printed on the bottom of the payment receipt.

25. How do I get reimbursed for the balance payment of the road tax?
This application can be submitted before the Ownership Transfer is conducted. The original owner is required to proceed to the nearest JPJ office with the following documents:
- A copy of Identification Card (original owner)
- A copy of bank statement / bank book (original owner)
- The recent road tax sticker (to be returned to JPJ)
** The balance refund will be remitted to the original owner's bank account only.

1. Cash back on car insurance? Wow, tell me more! 
MYEG, in partnership with Syarikat Takaful Malaysia Am Berhad, will give a cash back on your car insurance if there are no accident claims on your car during the tenure of the insurance policy.

2. How do I qualify for the cash back?
You will be entitled for the cash back as long as there is no claim made under your policy during the coverage period, and subject to company performance of Syarikat Takaful Malaysia Am Berhad.

3. Is the cash back guaranteed?
No, it is not guaranteed. It is subject to financial performance, applicable tax & service fee deductions and no claims incurred during the coverage period.

4. How and when will I receive the cash back?
Any cash back payment will be processed sixty (60) days after the expiry of the certificates. If you are eligible for cash back, your cash back payment will be credited to your bank account via the e-Payment facility.

5. How do I purchase this car insurance with the cash back?
Easy! Just call 03 7801 8888 and we will assist you. You only need to tell us:

• Vehicle registration number and IC
• Type of vehicle
• CC - Engine capacity
• Year of manufacture
• Sum insured
• Windscreen (Optional)
• Details of the bank account where the cash back should be deposited into

We will then send you an email with the amount due for insurance and road tax. If satisfied, just click the "Proceed to Pay" button and we will deliver your road tax within the next working day.

6. What are the types of payment options available?
There are 2 types of payment options available for this service:

• Credit card – Visa or MasterCard which is locally issued in Malaysia.
• Online Banking - a direct access from our website to your bank for the online transaction.

7. Who can use this service?
Anyone who has a Malaysian-registered vehicle with Jabatan Pengangkutan Jalan (JPJ) is eligible to use this service.

8. What are the benefits of renewing my road tax at MYEG?

• The advantage of having online road tax renewal is as long as you have access to the internet, you may log on to MYEG's website and complete your renewal comfortably at home or at the office. This service is hassle-free, time-saving, cost-effective and accessible at any time. You can also choose to have the road tax delivered to you.
• Furthermore, you are not required to use your Registration Card to complete the renewal process.

9. How will you obtain details of my vehicle and insurance if insufficient information is provided during my transaction?
We will verify all information with JPJ. If the details are incomplete, we will call you back to obtain the missing details and complete the transaction.

10. Do I need to print my Registration Card?
With MYEG, you are no longer required to have the Registration Card printed. If needed (perhaps because of claims), you can call us at 03 7801 8888, and we will assist you to get it printed. Otherwise, you may just continue to renew online again the following year.

11. Is it safe to renew my road tax online?
Yes, it is safe and secure. The online road tax renewal through MYEG's website has been audited, verified and approved by Jabatan Pengangkutan Jalan (JPJ) and the Malaysian Government. The Government has given the mandate to MYEG Services to provide the online renewal services

12. What kind of vehicles can I renew with the online road tax service?
We offer renewal services for all vehicles registered under PRIVATE usage only (excluding motorcycles which will be launched at a later date).

13. How do I know if my transaction was successful?
Every successful transaction will be issued with an e-Services receipt. If there are any matters or doubts about this service, you may contact our officers for assistance at 03 7801 8888.

14. Can I renew my road tax if I have outstanding traffic summonses?
During the renewal process, JPJ’s online service will check for any outstanding summonses and blacklisted records at both JPJ and PDRM's database systems. In order to proceed with this renewal, it is necessary for you to make payment for all your outstanding traffic offences recorded.

15. Can I settle my traffic summonses online?

Yes. Upon receiving information that your renewal will be rejected in the event of outstanding summons, you may log on to MYEG PDRM services to make payment for the traffic offences first, before proceeding with your road tax renewal.

If there are summonses that have been issued with a "Warrant Date Expired", you need to proceed to the nearest Traffic Police counter to clear them. Once all outstanding summonses are resolved, you may continue with the renewal process.

16. How will I receive my road tax after I have completed my payment?

• We will deliver to your doorstep with delivery charges levied as follows:

Normal Delivery


Klang Valley: RM 6 (within 2 working days)
Peninsular Malaysia: RM 8 (urban: within 2-3 working days, rural: within 3-5 working days)
Sabah & Sarawak: RM 10 (within 5 working days)


Priority Delivery


Klang Valley: RM 20 (within next working day)
Terms & conditions below apply:


1. Priority delivery is only available for delivery to addresses within the Klang Valley and is only available for road tax renewal transactions.
2. Successful road tax renewal transactions shall be delivered by the next working day, beginning at 10am.
3. If a transaction is performed on weekends or public holidays, the delivery will be performed on the next working day, beginning at 10am.
4. A valid and reachable contact number is required for delivery. MYEG Logistics Officers will call ahead to make delivery arrangements.
5. MYEG will not be liable for any loss or damage arising out of events beyond MYEG’s control. These events include but are not limited to incomplete addresses, wrong contact number given, failures in the data processing system/connection, any act or omission by a person not employed/contracted by MYEG, force majeure events (e.g. natural disasters, riots), etc. No refunds will be entertained for such events.
• As your road tax sticker is an official document, MYEG Logistics Officers will verify and record the details of the person accepting the road tax by performing a biometric verification of their MYKAD.
  
• If the MYKAD of the recipient is faulty or cannot be read, our Logistics Officers will take a snapshot of the MYKAD to ensure that the recipient is recorded. This is to ensure that there will be no disputes about the identity of the recipient.
  
• The snapshot of the MYKAD will never be used for any other purpose besides recording the identity of the recipient.
  

Please be assured that the photo of your MyKad will not be used for any other purpose besides this verification.

17. Can I renew more than one road tax application at a time?
Yes, you can renew more than one road tax on behalf of others provided one renewal is done at a time.

18. Where can I view my payment transaction?
Currently your payment transaction is printed on the receipt after your renewal is completed. You can also view your previous transactions through the transaction history link on the road tax page form.

19. What are the types of charges involved for online road tax renewal?
The charges involved are application (road tax fee) charges, convenience fees and delivery charges.

20. What happens if my payment is rejected?
There are a few possibilities if your payment is rejected. Depending on the exact situation, the problem may occur as a result of the following:

• Credit card - Due to your credit card status which you will need to refer to your credit card bank centre to ensure that it is valid.
• Intermittent System Interruption - Sometimes the system is at fault due to disruption of network or the entire system. If this occurs, please try the renewal process again.

21. Will I get a receipt upon payment?
Yes. Every successful transaction will be issued an e-Services receipt for reference. Please keep this receipt for future reference.

22. Who can I contact for assistance?
You may call the following numbers from Monday-Friday between 9.00am to 6.00pm. Customer Service – 03 7801 8888 (Road Tax and Insurance Renewals).

23. Why does this error message "Tiada rekod insurans yang sah" appear?
Typically, there is no valid insurance coverage for the period chosen for road tax renewal.

Example: Transaction Date: 25/08/08 Road Tax Expiry: 06-09-2008 Insurance: 07-09-2008 till 06-09-2009

The above transaction failed because there is no insurance coverage at present. You could have bought over this car and the previous owner may have cancelled the insurance. Even though the road tax expires in the future, there is no insurance coverage.

Solution: You can reinstate the insurance coverage to the present road tax expiry date, or cancel the new insurance and start from the current date in order to be able to renew your road tax.

24. How do I go about making a claim on damages?
For assistance with claims, you can call Syarikat Takaful Malaysia Am Berhad’s Tele Bantuan helpline at 1800-888-788.

25. If my car is stolen, do I get my full insured sum?

Loss of Use claim only applies for 3rd Party Claim. Most insurance companies do not practice replacement cars but on their discretion may give cash on this particular claim.

Knock for Knock refers to claims due to the insured vehicle owner's negligence; there will not be any replacement car.

26. Do you provide a replacement car while my car is in the workshop?
You may call the following numbers from Monday-Friday between 9.00am to 6.00pm. Customer Service – 03 7801 8888 (Road Tax and Insurance Renewals).

27. What is Excess?

Excess is the amount that the insured needs to pay, normally calculated at 1% of sum insured

For example, sum insured is RM50,000. Excess is RM500. If there is a claim of RM10,000; the insurance company will pay RM9,500 and the insured pays the difference of RM500.

1. Do I need to register myself before I make this online payment? 
Yes, you need to register with the website if you are a first-time user:

• Go to Login & Registration section at www.myeg.com.my
• Select Individual Registration if you are checking your DBKL License; or Company Registration if you are representing your company.
• Fill in the required details and click Submit.
• Once your user account is successfully created, you will be forwarded back to the main page.
• Login with your username and password.
• Select DBKL eLicense Enquiry & Payment.
• You have reached the front page for DBKL Services.

2. What type of DBKL License can renew at MYEG?
You can renew your DBKL Business License, Composite License and Signboard License online with MYEG.

3. How do I renew DBKL License online?
You can renew and pay DBKL License through credit card or online banking (direct deduction from your bank account). Do ensure that you have a valid credit card or a valid online banking account to proceed with the online payment. Once the transaction is successful, you will be presented with the payment receipt.

4. When will the DBKL License be updated once I completed my payment online?
The online License updated real-time. However if any issue occur the processed will take 48 hours from the time the payment is received.

5. Are there any charges involved to view my DBKL License online?
No there are no charges. This inquiry service is free of charge. However, during the payment of License, a fee of RM2.00 for e-Services and 6% SST is charged for per transaction.

6. From which source does this License information originate from?
All Licenses information on this website is directly channelled from DBKL server and updated by DBKL Licensing and Petty Traders Development Department.

7. Is the information obtained accurate and up-to-date?
The License information available on our website is updated daily by DBKL Licensing and Petty Traders Development Department .

8. Can I check the DBKL License on behalf of another person?
Yes, you may enter the valid File No and IC Numbers to view the License status.

9. What if I cannot print the License and receipt from MYEG website?
You can Log in and go to eLicense Inquiry Page, insert File No and IC Numbers to reprint your License and Payment Receipt.

10. What if I received error and cannot check License Information?
Please contact MYEG's helpdesk during office hours on 03-7801 8888 or e-mail help@myeg.com.my. You may also email us your File No and IC number, and your contact number to check your License status.

11. What if I received error License has been paid, temporary License, Blacklisted License, License detail not in system and License no reach 60 days before the expiry date during inquiry?
You can contact 03-2028 2601 or visit DBKL Licencing and Petty Trades Department Tingkat 5, Menara DBKL 2, Jalan Raja Laut, Kuala Lumpur. You also can contact MYEG's helpdesk during office hours on 03-7801 8888 or e-mail help@myeg.com.my. You may also email us your File No, IC number and contact numbers for the status checking.

12. What if the online payment was not successful?
Please contact MYEG's helpdesk during office hours on 03-7801 8888 or e-mail help@myeg.com.my. You may also email us your File No and IC number, the Merchant ID number and contact number to check the payment status.

13. What if I do not have a printer to print the License?
MYEG will provide License printing service as well as direct delivery to user premises (under development)

1. Why does my permit delivery take so long to reach me?

As the Immigration Department's counter operations have been suspended due to the Movement Control Order imposed by the government, there will be delays in the processing of your permit. This will cause a longer-than-normal wait for your permit to be delivered to you.

2. How do we know if the permits are ready?

You may call our Helpdesk at 03-7801 8888 to check the current status of your permit.

1. How do I renew my insurance and motorcycle road tax with MYEG?

Easy! Just call 03 7801 8888 and we will assist you. You only need to tell us:

Vehicle registration number and IC

1. Type of vehicle
2. CC - Engine capacity
3. Year of manufacture
4. Sum insured

We will then send you an email with the amount due for insurance and motorcycle road tax. If satisfied, just click the "Proceed to Pay" button and we will deliver your motorcycle road tax within the next working day.

The service is also available on MYEG's main page portal. This service requires you to register or sign in on the website.

2. How will you obtain details of my vehicle and insurance if insufficient information is provided during my transaction?

We will verify all information with JPJ. If the details are incomplete, we will call you back to get the missing details and complete the transaction.

3. Who can use this service?

Anyone who has a Malaysian-registered vehicle with JPJ is eligible to use this service.

4. What are the benefits of renewing my motorcycle road tax at MYEG?

The advantage of having online motorcycle road tax renewal is as long as you have access to the internet, you may log on to MYEG's website and complete your renewal comfortably at home or at the office. This service is hassle-free, time-saving, cost-effective and accessible at any time. You can also choose to have the motorcycle road tax delivered to you.

5. Is it safe to renew my motorcycle road tax online?

Yes, it is safe and secure. The online motorcycle road tax renewal through MYEG's website has been audited, verified and approved by Jabatan Pengangkutan Jalan and the Malaysian Government. The Government has given the mandate to MYEG Services to provide the online renewal services.

6. What kind of vehicles can I renew with the online road tax service?

We offer renewal services for all vehicles registered under PRIVATE usage only.

7. How do I know if my transaction was successful?

Every successful transaction will be issued with an e-Services receipt. If there are any matters or doubts about this service, you may contact our officers for assistance at 03 7801 8888.

8. What are the types of payment options available?

There are 2 types of payment options available for this service:

Credit card – Visa or MasterCard which is locally issued in Malaysia. Online Banking - a direct access from our website to your bank for the online transaction.

9. Can I renew my motorcycle road tax if I have outstanding traffic summonses?

During the renewal process, Jabatan Pengangkutan Jalan online service will check any outstanding summons and blacklist records at both JPJ and PDRM's database systems. In order to proceed with this renewal, it is necessary for you to make payment for all your outstanding traffic offences recorded.

10. Can I settle my traffic summonses online?

Yes. Upon receiving information that your renewal will be rejected in the event of outstanding summons, you may log on to MYEG PDRM services to make payment for the traffic offences first, before proceeding with your motorcycle road tax renewal. If there are summonses that have been issued with a "Warrant Date Expired", you need to proceed to the nearest Traffic Police counter to clear them. Once all outstanding summonses are resolved, you may continue with the renewal process.

11. What are the charges for the Motorcycle Road Tax Renewal?

The charges for Semenanjung's Motorcycle Road Tax rate as follows: The charges for Motorcycle Road Tax rate is dependable on its engine capacity and the Peninsula rates used for theonline transactions as follows:

Engine Capacity	Rate
150cc and below 151cc to 200cc 201cc to 250cc 251cc to 500cc 501cc to 800cc Above 800cc	RM2.00 RM 30.00 RM 50.00 RM 180.00 RM 250.00 RM 350.00

12. Is the rate the same for Sabah and Sarawak?

For the moment, the website’s rate will follow Semenanjung's Motorcycle Road Tax rate.

13. What are the types of charges involved for online motorcycle road tax renewal?

The charges involved are application (motorcycle road tax fee) charges, convenience fees and delivery charges.

However, there is no Convenience Fee and SST Tax charges being imposed during the Movement Control Order (MCO) period to ease the users’ convenience. The additional charges will announced once we have completed the MCO.

14. I have not renewed my Road Tax for more than a year now, can I still renew my Motorcycle Road Tax with MyEG?

You may still make the road tax renewal when your motorcycle has an expired road tax, as long it does not exceed 3 years. This is in accordance to the JPJ's notice to provide convenience for the public whom have forgotten to make their renewals on time.

15. How will I receive my motorcycle road tax after I have completed my payment?

We have made the convenience for the users to collect the Motorcycle Road Tax at our 58 Myeg Approved Sites and you can choose the site closest one to you for the collection during your application.

We also provide delivery to your doorstep with delivery charges levied as follows:

Normal Delivery

Klang Valley: RM 6 (within 2 working days)

Peninsular Malaysia: RM 8 (urban: within 2-3 working days, rural: within 3-5 working days)

Sabah & Sarawak: RM 10 (within 5 working days)

Priority Delivery

Klang Valley: RM 20 (within next working day)

Terms & conditions below apply:

Priority delivery is only available for delivery to addresses within the Klang Valley and is only available for motorcycle road tax renewal transactions.
Successful motorcycle road tax renewal transactions shall be delivered by the next working day, beginning at 10am.

If a transaction is performed on weekends or public holidays, the delivery will be performed on the next working day, beginning at 10am.

A valid and reachable contact number is required for delivery. MYEG Logistics Officers will call ahead to make delivery arrangements.

MYEG will not be liable for any loss or damage arising out of events beyond MYEG’s control. These events include but are not limited to incomplete addresses, wrong contact number given, failures in the data processing system/connection, any act or omission by a person not employed/contracted by MYEG, force majeure events (e.g. natural disasters, riots), etc. No refunds will be entertained for such events.

As your motorcycle road tax sticker is an official document, MYEG Logistics Officers will verify and record the details of the person accepting the motorcycle road tax by performing a biometric verification of their MYKAD.

If the MYKAD of the recipient is faulty or cannot be read, our Logistics Officers will take a snapshot of the MYKAD to ensure that the recipient is recorded. This is to ensure that there will be no disputes about the identity of the recipient.

The snapshot of the MYKAD will never be used for any other purpose besides recording the identity of the recipient.

Please be assured that the photo of your MyKad will not be used for any other purpose besides this verification.

16. Can I renew more than one motorcycle road tax application at a time?

Yes, you can renew more than one motorcycle road tax on behalf of others provided one renewal is done at a time.

17. Where can I view my payment transaction?

Currently your payment transaction is printed on the receipt after your renewal is completed. You can also view your previous transactions through the transaction history link on the motorcycle road tax page form.

18. What happens if my payment is rejected?

There are a few possibilities if your payment is rejected. Depending on the exact situation, the problem may occur as a result of the following:

Credit card - Due to your credit card status which you will need to refer to your credit card bank centre to ensure that it is valid. Intermittent System Interruption - Sometimes the system is at fault due to disruption of network or the entire system. If this occurs, please try the renewal process again.

19. Will I get a receipt upon payment?

Yes. Every successful transaction will be issued an e-Services receipt for reference. Please keep this receipt for future reference.

20. Who can I contact for assistance?

You may call the following numbers from Monday-Friday between 9.00am to 6.00pm. Customer Service - 03-7801 8888 (Motorcycle road tax and Insurance Renewals).

21. Is this service available all the time?

Yes, this internet-based service is available 24 hours daily.

22. What if I misplaced or lost the road tax?

You can print the copy of the motorcycle road tax at JPJ with a payment of RM30.

23. Why does this error message "Tiada rekod insurans yang sah" appear?

Typically, there is no valid insurance coverage for the period chosen for motorcycle road tax renewal.

Example : Transaction Date : 25/08/20 Motorcycle road tax Expiry : 06-09-2020 Insurance : 07-09-2020 till 06-09-2021

The above transaction failed because there is no insurance coverage at present. You could have bought over this car and the previous owner may have cancelled the insurance. Even though the motorcycle road tax expires in the future, there is no insurance coverage. Solution: You can reinstate the insurance coverage to the present motorcycle road tax expiry date, or cancel the new insurance and start from the current date in order to be able to renew your motorcycle road tax.

24. Is there any duration selection for the renewal?

The Motorcycle Road Tax comes with two period selections; either a 12-month period or a 6-month period. For example, if your motorcycle is less than 150cc, and you wish to renew for a 6-month renewal, the fee is RM2.00. If you wish to renew for a 12-month period, the fee is also RM2.00.

The same corresponding rate applies to other cc as displayed above (Question #11).